IT Service Analyst - Incident Manager – Service Management, 5 months, Essex
The purpose of this role is provide a support to the IT Service Management capability; ultimately providing business assurance and system stability whilst ensuring clear supplier accountability.
The role will be required to support a number of key activities which may include; Supplier Management, Business Management, KPI and Management Information reporting, Incident & Problem management, Continual Service Improvement process as well as Disaster Recovery/Business Continuity management.
The role will also support the Service Managers during regular engagement with the business and suppliers.
The support of these primary and BAU activities will be shared across a team Service Analysts, across both Edinburgh and Witham locations.
Delivering excellent customer service
Handling internal and external customer queries
Collaborating with others
Developing relationships with key stakeholders
Challenging and influencing others
Dealing with and resolving conflict
Planning and organising
Problem solving and finding solutions
Preparing and delivering key communications
A basic understanding of ITIL processes and how they are applied within an IT Service management department.
Ability to understand and assess complex technical issues.
Proven relationship management skills with the ability to build positive partnerships.
Ability to work at pace, making clear decisions with a structured and organised approach.
Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices.
General understanding of change and risk management within a complex operational environment
ITIL Foundation V3 (desirable)
Relevant Industry Qualifications
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
We value diversity and always appoint on merit.