Lead IT Service Manager – Service Management, Supplier Management, DRC) 5 Months, Essex - MA/4355
The purpose of this role is to provide a senior IT Service Management capability in line with the defined departmental strategy; ultimately providing business assurance and system stability whilst ensuring clear supplier accountability.
The role will be required to manage and maintain a number of key activities which will include; Supplier Management, Business Management, KPI and Management Information reporting, Incident & Problem management, Continual Service Improvement process as well as Disaster Recovery/Business Continuity management.
The Lead Service Manager will also be responsible for the line management and associated development of a Service Analyst; whilst also utilising their experience and expertise to provide guidance and direction to the wider Service management team.
The role will represent the both IT Service Management and the wider IT Operations department during regular engagement with senior business leaders and the Executive team. The role will also be required to deputise for the Head of IT Service Management when situation arise.
Strong Service Management background - particularly relating to Service Operation, but with in- depth knowledge and experience of Change, Release, Incident and Problem Management. Self- motivated achiever who gains satisfaction from providing excellent service to their customers.
Strong analysis capability and ability to implement process definition, introduction and improvement. Excellent verbal and written communication skills are required along with the ability to discuss technical information to non-technical staff
Availability to participate in provide an out of hours on call Duty Manager service to the Business, third parties and overnight support teams
A strong understanding of both the business and technology processes that support the Platform.
A detailed knowledge of ITIL processes and how they are applied within an IT Service management department.
Understanding of change and risk management within a complex operational environment
Experience of working in complex, large scale, Technology environments ideally within Financial Services
Experience working in a multifaceted Service Management capability
Experience in developing both teams and individuals to allow continual process improvement and increasing team maturity
Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices. Flexible in approach to all aspects of the role, with self-planning and organizing skills to enable effective multitasking in a high pressure and high availability environment.
Strong management background focused on delivering business goals and developing teams to their full potential.
Experience of engaging and building successful relationships with a broad range of stakeholders. You should have a proactive attitude and the initiative to anticipate customer needs.
Awareness of formal Project Life Cycle methodologies
Relevant industry qualifications
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
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