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Dispute Resolution Adviser

Location:
Central London
Type:
Permanent
Salary:
£35k
Start date:
ASAP
Reference:
US/1001

description

My client is a leading local authority who is currently looking for a Dispute Resolution Adviser to join the team in London.

Details of a Dispute Resolution Adviser:
Salary: £35,000PA
Start Date: Immediate
Working hours:
Location: Central London
Duration: Permanent

This role will involve you working daily to resolve disputes by dealing with:
• Complaints about landlords
• Requests for advice and guidance regarding making a complaint.
• Requests from Landlords and tenants to assist with the landlord’s Complaints procedure
• Requests for information on dispute resolution from MPs, councillors and tenant panels
• Referrals from designated persons

Activities to include:
• Collection and registration of details of complaint
• Provide advice and assistance on complaint handling
• Referral to landlord/ Designated Person/signpost
• Liason with Landlord/ Designated Person/ complainant to resolve the complaint locally
• Influence the landlord/Designated Person/ complainant to facilitate the local resolution of the complaint
• Obtain advice from colleagues
• Pass cases potentially suitable for investigation/ intervention to colleagues
• Timely managing caseload
• Identify any learning from the case


Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
Contact:
Steve Ansah
Contact Email: stevea@sqcp.com
Tel:
0208 463 0555

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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business. 

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