Service Delivery Specialist – Exchange – O365 – Email – Service Delivery
The service specialist supports service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, KPIs and customer feedback.
The scope encompasses managing the delivery of services from internal and external providers to ensure optimal performance in line with agreed IT outcomes and levels of risk and resilience.
Typical activities include service level management, supplier management, supporting incident resolution, maintaining configuration management data, providing solution design quality assurance for enhancements and performing project/enhancement delivery roles based on area of expertise.
This role also provides feedback to process teams to support continuous improvement (e.g. for service management processes).
** Experienced Service Delivery professional required to hit the ground running.
** Requires excellent skills and experience in relationship management with suppliers and internal stakeholders at all levels.
** The applicant needs the ability to manage and influence multiple teams that do not report to the role.
** The role will require the ability to manage and coordinate complex environments with multiple parties.
** There will be an element of service transition and working alongside development teams.
** Service knowledge of Email/Exchange as a collaboration tool,
** awareness and knowledge of O365,
** working in a dev/ops or agile environment.
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
We value diversity and always appoint on merit.