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Senior Trading Support Analyst – Order Management – SQL – Support - Trading

Leatherhead, Surrey
Discussed upon Application
Start date:


Senior Trading Support Analyst required for a leading provider of financial technology solutions based in Leatherhead. As a Support Analyst you will diagnose and troubleshoot trading related issues on behalf of clients either in UAT or production. For issues that require additional support you will triage and escalate to one of a number of teams either in the UK or abroad seeking further information to resolve the client’s issue.

You will be accountable for seeking a successful outcome on behalf of the trading client, completing and managing tactical processes and initiatives required to resolve issues that are raised.

** Similarly experience with any order management and trading systems is preferred
** An understanding of listed financial markets and products with specific knowledge and experience in supporting trading technology is essential
** Knowledge of FIX Protocol (4.2 – 5.0sp2) and connectivity
** Ability to run SQL queries and scripts
** Excellent communication skills, both verbal and written
** Ability to analyse error/ information logs using applications such as Wireshark and log insight
** Excellent organisational skills
** Ability to prioritise, delegate, respond to and follow-up issues in a timely and appropriate manner
** Be self-motivated and show initiative to liaise with clients on understanding their requirements
** Documentation skills across both business and technical requirements
** Analytical, with strong attention to detail and problem-solving skills
** Self-motivated, pro-active – with a positive ‘can do’ attitude

What you’ll bring to the team:
** Diagnose and troubleshoot complex trading related issues reported by clients
** Provide analysis towards creating development items relating to client issues or new functionality required by clients
** Managing the defect process by working with Solutions Consultants, Product Managers and Developers to ensure that client requirements are met
** Communicating the outcomes with clients; and following up with any changes required during the development, testing and implementation phases
** Managing multiple client issues of differing scale simultaneously
** Building relationships with a range of internal and external stakeholders
** Keeping stakeholders abreast of issue status and related resolution details
** Some travel to London and other key client sites across the UK may be required from time to time

The Company:
Our client is the leading International Technology Provider to the Wealth and Life & Pensions industries. With offices across Australia, Asia, Canada, New Zealand, South Africa and the UK, they are truly Global in size and reach. They utilise the latest technologies to create and develop award winning technical solutions. Due to client demand they are now looking to further expand their teams of experienced specialists.

Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
Maria Ellisdon
Contact Email:
020 8463 0555

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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business. 

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