Applications Support Analyst – Financial Services – Support – Application Support - PE/2785
You will be part of a small team that provides technical support to a large diverse user base comprised across the client and internal users globally. This is a great opportunity to learn financial processes in a dynamic, multi-platform environment. It will also provide you with the opportunity to enhance your skills and knowledge across a wide variety of technologies, banking functions and financial instruments including, equities, derivatives, FX, securities processing, portfolio accounting and client reporting.
The successful candidate would be expected to work effectively with clients and a range of other technical and business teams to provide speedy resolution and answers to support issues and questions
** Knowledge of enterprise computer application technology design (databases, infrastructure, and networks) usually gained through related experience, is required to be effective in identifying and advising on technical support issues.
** Business analysis and problem solving skills are needed for understanding and ensuring data integrity.
** Good documentation skills are required to draft and update support documentation.
** Strong communication skills are required for client interaction.
** Monitor, control and report on the IOO Platform, by working with application and technical teams to ensure appropriate quality and continuity of service:
** Application availability
** Data Transmissions
** Technology controlled data quality
** Provide first line support for all technology incidents (break/fix).
** Serve as a communication resource for any service disruptions or delays, participating in critical incident swat sessions as necessary.
** Author or assist in creating client incident reports.
** Work with change leads to facilitate UAT/Client end to end testing as necessary.
** Be a resource to IOO Clients (internal and external) in resolving production issues and answering process/logic questions.
To apply for this position please call a member of the resource team on 020 8463 0555
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
We value diversity and always appoint on merit.