Service Delivery Specialist (Unified Comms / Skype / Lync) - O1/1033
The service Delivery Specialist supports service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, KPIs and customer feedback.
The scope encompasses managing the delivery of services from internal and external providers to ensure optimal performance in line with agreed IT outcomes and levels of risk and resilience.
Typical activities include service level management, supplier management, supporting incident resolution, maintaining configuration management data, providing solution design quality assurance for enhancements and performing project/enhancement delivery roles based on area of expertise.
This role also provides feedback to process teams to support continuous improvement (e.g. for service management processes).
You will work within the Digital Workplace Productivity & Collaboration portfolio, specially your role will be assigned to the Unified Comms Service providing Skype/Lync products to our end customers.
ITIL Service Management certified with preferable Bachelor's (or higher) degree from a recognized institute of higher learning, ideally focused in Business IT or Computer Science, MIS/IT, or other STEM related subjects.
Ideally experienced in service management of global services within a large corporate enterprise environment, and preferably managing a service within a Unified Communications service portfolio (Skype for Business).
Essential Experience and Job Requirements:
Service level management
ITIL core processes
Customer Service Support
Business process improvement
Business risk management
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
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