The leading IT recruitment specialists for Oxfordshire and the surrounding counties

1st / 2nd Line Support Engineer – N1/1127

Location:
Oxford, Oxfordshire
Type:
Permanent
Salary:
£19,000 – £22,000 + Overtime available
Start date:
ASAP
Reference:
N1/1127

description

1st / 2nd Line Support Engineer

Are you’re a 1st Line Support Engineer looking to gain more experience and move into 2nd Line?

Can you take ownership of client tickets and work proactively to solve a wide range of IT issues?


A 1st / 2nd Line Support Engineer is required to join a highly successful IT Support consultancy in Oxford. The company provides responsive and professional support to a wide range of clients across the Oxfordshire area, acting as a Microsoft Certified Partner to resolve issues up to Office 365.


Duties and Responsibilities
• To provide 1st line and some 2nd line technical support; answering support queries via phone and email
• Travel onsite when required to undertake repair or installation tasks
• To offer a high degree of responsiveness for all support queries and adhere to company service management principles.
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the call logging system and record all actions taken and discussions with customers
• Maintain a log of any unique software or hardware problems detected and solutions applied
• To escalate more complex calls to the relevant IT Support member
• To liaise with external technical support for specialist software problems that cannot be resolved in house

Skills / Attributes Required
• Strong 1st and some 2nd line support experience
• Previous experience supporting Windows operating systems including Windows server 2008-2019, Active Directory, Exchange and Windows 7-10
• Experience of Antivirus, Backup System Recovery software an advantage
• Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint
• Solid understanding of PC hardware setup and configuration
• Excellent telephone manner
• MCP certification would be desirable


The offices are accessible by public transport across the Oxford area, with on-street parking available by the offices.

Hours are flexible around 8:00 am – 6:00 pm, comprising of 38 hours a week + overtime available.


1st / 2nd Line Support Engineer

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

Contact:
Nicholas Adams
Contact Email: Nicholas@haybrook.co.uk
Tel:
01865 343 112

Not for you? Share with a friend

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! You can find the scheme terms and conditions here

Haybrook IT Resourcing is Oxford’s leading IT Recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position. 

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business. 

We value diversity and always appoint on merit.