Service Desk Analyst
Providing 1st line internal and external support to the client’s end users and clients, with some 2nd line support when necessary.
Experience of working in a Service Desk environment
Experience of using a Service Desk application
Excellent communication in all forms
Basic understanding of a computer network
Windows 10 experience/exposure
MS Office 2016 support skills (especially outlook)
Experience in mobile telecommunicates
To ensure the Firm’s I.T. infrastructure functions smoothly both in London and at the Firm’s other offices. To make recommendations for improvement where appropriate
To be the Firm’s ‘resident expert’ in own area of specialisation
To provide flexible staff cover when required
To adhere to the firms security Policy/Handbook
To be generally conversant with the operational characteristics of all the Firm’s systems
To Provide 1st & 2nd (when necessary) line support logging via Service Desk application.
To provide predominantly internal support, but some external support to clients who access the client’s Online Portal.
To be particularly conversant with own area of specialisation
To keep abreast of technological and market developments and make recommendations to the Head of I.T. where they might be of use to the Firm
Organisational / procedural
To ensure that own work is properly organised and documented to the highest industry standards
Interaction with users and suppliers
To be positive and pro-active when dealing with queries and problems with staff
To treat all suppliers fairly and professionally
Qualifications, skills, experience and competencies needed
Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
Able to work under pressure and think on your feet
Analytical and numerate
Used to problem solving under pressure
Used to working ‘until the job gets done’
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
We value diversity and always appoint on merit.