SQL DBA, SQL, Permanent, Horsham - MV/1058
Why join this global Investment manager?
Our client is a global investment manager. Who help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
The client has around 4,000 people on six continents. And they have been around for over 200 years, but keep adapting as society and technology changes.
Our client is looking for an Operational Support Engineer, due to a major IT restructuring programme. This requires new teams with new ways of working. You may have already made a career out of IT or you may still be finding your feet, but either way, as long as you are not afraid of hard work in a challenging environment, we still want to hear from you.
You will still have the opportunity to provide input to improve and refine the service that we offer moving forwards.
What you’ll do
•Work as part of a Global multi-locational cross-matrix team in a dynamic and high pressured environment
•Adhere to the Serviceline’s Global Policies and Standards
•Attend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learning
•Form a professional working relationship with all levels of the Global Serviceline including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution
•Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA's and OLA's where relevant
•Provide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines
•Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles within the scope of the Global Serviceline
•Utilise documented Standard Operating Procedures and other documentation provided
•Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process.
•Adhere to Information Security and Compliance policies and standards within the Global Serviceline
•Provide the highest level of internal customer service during direct or indirect customer interaction
The Knowledge, Experience and Qualifications That You Need
•A love for technology, a desire to learn and an eagerness to progress
•Experience of working as part of a global team
•Experience of managing a ticket based workload
•Experience providing support using documented operating procedures and processes
•Strong communication skills
•Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment
•Certification as a Microsoft Certified Professional (MCP) or equivalent
The Knowledge, Experience and Qualifications That Will Help
•Experience of working in the financial sector
•Experience, knowledge or a qualification in the ITIL Framework
•Experience of ServiceNow
•Experience of Azure administration
•Knowledge of storage and backup solutions
•Working in an Agile environment
•A degree-level qualification in a computing or technical discipline
Shift Patterns required – Information to follow.
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
Not for you? Share with a friend
Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! You can find the scheme terms and conditions here.
Haybrook IT Resourcing is Oxford’s leading IT Recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.
Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
We value diversity and always appoint on merit.