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IT Support Lead Windows/CompTIA – IFA- Permanent position Kingston-Upon-Thames based. - MV/1037

Location:
Kingston-Upon-Thames
Type:
permanent
Salary:
Competitive
Start date:
ASAP
Reference:
MV/1037

description

IT Support Lead Windows/CompTIA – IFA- Permanent position Kingston-Upon-Thames based.

IT Support Lead required to work for a leading provider of financial software solutions to the IFA Wealth Management industry

Description
The Operations team provides computing, technical and helpdesk support to the company, as well as maintains, develops and operates the SaaS hosting platform which hosts the company’s software for our customers. The IT Support Lead will be the second point of contact for the Technical Operations Service Desk. The role will provide 1st and 2nd line support to the clients employees, working to resolve incidents and requests quickly and effectively, and escalating incidents to other team members when required. The role will also assist in the support and maintenance of both the client’s office and hosting infrastructure.

Key Responsibilities

To provide superlative technical support to the client’s employees and guests via telephone, email, remote sessions and in person
To manage and resolve service desk cases within agreed SLAs
To provision and maintain desktop systems, and communications devices as specified
To own and evolve the end user computing experience.
To own and evolve the Windows 10 1803 desktop build in SCCM.
To ensure and improve compliance with patching requirements.
To lead the clients upcoming office move.
Ensuring all users have a modern end user computing experience.
Responsible for operating the security controls in the end user computing
High-level Responsibilities
To provide superlative technical support to the client’s employees and guests via telephone, email, remote sessions and in person
To manage and resolve service desk cases within agreed SLAs
To provision and maintain desktop systems, and communications devices as specified
To own and evolve the end user computing experience.
To own and evolve the Windows 10 1803 desktop build in SCCM.
To ensure and improve compliance with patching requirements.
To lead upcoming office move.
Ensuring all users have a modern end user computing experience.
Responsible for operating the security controls in the end user computing

Functional Responsibilities
The IT Support Lead will be responsible for all Service Desk support requests and will be responsible for the handling of requests in the 1st and 2nd line, escalating to other Operations team members as appropriate. This will include, but not be limited to:
Logging incidents raised by telephone in the service desk system.
Ensuring service desk procedures are followed both by users and technicians
Obtaining approvals for change requests before passing over to relevant team members.
Escalating requests which are approaching deadline
Capture and complete appropriate detail to ensure prompt resolution of incidents and completion of change requests.
Owning and troubleshooting technical issues.
Proactive communication of issues to users and team members
Machine builds and deployment of standard images for laptops and PCs
Software installations
Active Directory user management
Maintenance and monitoring of server rooms
Installation of servers, telephones and data patching
Knowledge Required Desirable training and knowledge
Microsoft Windows Server and desktop
CompTIA A+, Server+, Security+ or similar
Essential Technical Skills
Windows Server and Desktop.
Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
Desktop support
HP/Dell desktop and laptop maintenance
Mobile device management
Good knowledge of SCCM.
Service Desk or case-logging software
Active Directory
Strong knowledge of Powershell and windows automation techniques.
Office 365
Knowledge of Windows Security controls
Hyper-V

Desirable Technical Skills

Windows 2012r2 and 2016
Layer 2/3 Networking
IPv6
MFA products like Duo MFA
Backup products like Veeam
Visual Studio development environments IP telephony


Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
Contact:
Maria Ellisdon
Contact Email: Mariae@sqcp.com
Tel:
020 8463 0555

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