Deskside Support Engineer – ITIL – Service Desk – Call Logging - MV/1034
An opportunity has arisen for an experienced Desk Side Support Engineer to join a global financial services provider on a permanent basis based in Beckenham. In this role you will be responsible for providing end user hardware, software and infrastructure support. You will work closely with the End User Support Team to provide second and third line operational support and ensure timely and efficient resolution of incidents and service requests.
What being a Desk Side Support Engineer involves:
** Efficient and effective delivery of second and third line operational support including (but not limited to) desktop and client support, local server and network support, desk-side delivery and desk-side delivery and desk-side training of end users.
** Collect and maintain accurate, detailed information about all support tickets assigned to you in the ITSM tool to provide relevant information to other IT support teams and facilitate effective service management reporting.
** Own and resolve tickets raised via the Service Desk using the incident management and request fulfilment processes.
** Proactively support the investigation of problems and help identify workarounds, fixes and root causes. Implement solutions as agreed with the End User Support Manager and Problem Management Team.
** Manage user relationships and engage with the Service Delivery Team and third party providers as required
Skills and Qualities you will need:
** Excellent understanding and awareness of technology
** Good understanding and awareness of ITIL tools and processes
** At least one years experience of providing support in a similar role
** Customer focused
** Strong interpersonal and communication skills
A leading global provider of financial administration solutions, working in partnership with over 7000 clients including Asset managers and investors, Business managers and asset owners. The client provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.
This role will be based in the clients Bromley office and has fantastic transport links into central London and Kent including Train, Tram and Buses. The office is in close proximity to a large shopping centre which includes a number of high quality restaurants.
The client are able to offer a base salary of £25k per annum and offer a great benefits package.
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
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