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Global Service Delivery Manager (Experience of managing outsourced 3rd Party Service Desk) - MA/4475

6 mouths
£446 per day
Start date:


Global Service Delivery Manager (Experience of managing outsourced 3rd party Service Desk) required to work for a leading global Oil and Gas organisation based in Sunbury.

Key Responsibilities / Requirements: Manage an outsourced service desk supporting internal end-users. The desk is global in scope – supporting 90,000+ users across 65+ countries.

You will have the following required experience:
Experience of managing large multi-location global service desks.
Operational Management
Problem / Incident management
Continuous Improvement
Global and large scale user base environment
Managing 3rd party suppliers / outsource relationship management
Senior stakeholder management
Qualifications: ITIL Foundation Certificate (V2 or V3)
ITIL Intermediate or Practitioner Certificate (V2 or V3) - Desirable

Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
Tiah McNeelance
Contact Email:
0208 463 0555

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Haybrook IT Resourcing is Oxford’s leading IT Recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position. 

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business. 

We value diversity and always appoint on merit.