Global Service Desk Manager (Experience of managing outsourced Service Desk)
Key Responsibilities / Requirements: Manage an outsourced service desk supporting internal end-users. The desk is global in scope – supporting 90,000+ users across 65+ countries. Candidate should have experience of managing large multi-location global service desks.
Previous experience of managing a global service desk
Qualifications ITIL Foundation Certificate (V2 or V3), plus any ITIL Intermediate or Practitioner Certificate (V2 or V3) Competencies
Outsource relationship management
Stakeholder relationship management)
IT Management (Service level management Supplier relationship management)
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
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Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
We value diversity and always appoint on merit.