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1st Line Support Analyst, Help Desk Analyst, IT Support Consultant – JY/5314

Location:
Bellshill, Scotland
Type:
Rolling Contract
Salary:
£12.50 per hour
Start date:
ASAP
Reference:
JY/5314

description

1st Line Support Analyst, Help Desk Analyst, IT Support Consultant


I am working on an exciting new role for a 1st Line Support Analyst based in Bellshill, Scotland on a rolling contract with the opportunity to go permanent after.

Our client is looking for someone to offer 1st line support to customers who work in all levels of education. The 1st Line Support Analyst should be a keen individual to represent our client and ensure that service delivery targets are achieved. If you are a 1st Line Support Analyst and this sounds like the role for you, make sure read on to find out more and apply now!

As a 1st Line Support Analyst your duties will include:

• Acting as first point of contact for any queries
• Logging calls from customers via phone, online services or email
• Ensure all systems used to carry out work activities are updated on a real-time basis – completing detailed and accurate call notes
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved

As a 1st Line Support Analyst you should have:

• Strong Team player with strong inter-personal skills
• Good keyboard skills
• Knowledge of Microsoft Excel, Outlook and Word.
• Organised and self-motivated

If this 1st Line Support Analyst position sounds interested and you want to learn more about the opportunity, please do apply as soon as you can!

The 1st Line Support Analyst role is accessible from the surrounding areas of Bellshill: Glasgow, Holytown, Uddingston, Bothwell, Calderbank, Carfin, Hamilton, and Coatbridge.

The 1st Line Support Analyst role is an excellent opportunity to join a successful team and gain some valuable experience within the IT industry.

1st Line Support Analyst, Help Desk Analyst, IT Support Consultant

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.


Contact:
Symron
Contact Email: Symron@haybrook.co.uk
Tel:
01865 343 112

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Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! You can find the scheme terms and conditions here

Haybrook IT Resourcing is Oxford’s leading IT Recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position. 

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business. 

We value diversity and always appoint on merit.