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Support Analyst, Windows, Mac, ITIL, Junior Application Support Engineer - G1/1080

Location:
Feltham, London
Type:
Permanent
Salary:
£18,000 - £22,000 + benefits including
Start date:
ASAP
Reference:
G1/1080

description

Support Analyst, Windows, Mac, ITIL, Junior Application Support Engineer G1/1080

A growing Engineering client is currently looking for a Support Analyst to join their Support team based in Feltham. The Support Analyst will act as a first point of contact for users, logging and triaging support tickets. You will work with users offer support via Telephone, Email, and sometimes in person. The Support Analyst will work closely with the DevOps teams escalating issues that require future investigation and keeping users up to date with the progress of the ticket. This is a great opportunity for a junior Support Analyst to join a growing company who can accelerate your learning and technical skills.

Responsibilities of the Support Analyst:

• 1st Line support
• Logging and triaging incidents/requests
• Fulfilling requests and resolving incidents
• Involvement in project work
• Escalation to 2nd Line Engineers
• Providing Support via email, chat and telephone
• Updating users on ticket status
• Developing your service knowledge base

Skills and experience of the Support Analyst:

• Previous experience working in a busy IT Service/Help desk environment
• Strong organisational skills
• Ability to multi-task
• Results oriented
• Attention to detail
• Management of customer issues
• Windows
• Knowledge of Mac
• IT Service Management processes/frameworks

This role is commutable from: Hounslow, Kingston upon Thames, Leatherhead, Woking, slough, Hayes, Harrow, Maidenhead, West Drayton, Brentford, Windsor, Twickenham

Support Analyst, Windows, Mac, ITIL, Junior Application Support Engineer G1/1080

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.


Contact:
Ghousia Hameed
Contact Email: ghousia@haybrook.co.uk
Tel:
01865 343 112

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Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! You can find the scheme terms and conditions here

Haybrook IT Resourcing is Oxford’s leading IT Recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position. 

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business. 

We value diversity and always appoint on merit.