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IT Customer Service Coordinator, Service Management, ITIL - A2/1319

Location:
Swindon, Wiltshire
Type:
Permanent
Salary:
Up to £25,000 + Benefits
Start date:
ASAP
Reference:
A2/1319

description

IT Customer Service Coordinator, Service Management, ITIL

If you have strong customer service experience and are seeking a new role within an exciting and growing company, this new opportunity for An IT Customer Service Coordinator could be your ideal next role!

The IT Customer Service Coordinator role is a position which requires good communication skills as well as experience with service management and delivery (ideally within an IT or technical environment). Working within a growing SME, the new IT Customer Service Coordinator will benefit from training, guidance and the challenge of working with large clients, managing and coordinating all things relating to customer services and escalations. Being involved in a busy MSP environment, the IT Customer Service Coordinator / Team Leader will get the opportunity to work with various teams in a friendly environment for a company that is renowned for its internal staff development and progression.

On a day to day basis, the IT Customer Service Coordinator will provide important administrative support to the IT Customer Service Manager and Team. Primary responsibilities of this IT Customer Service Team Leader role will be to coordinate Customer queries/escalations in a professional and timely manner and ensure the accurate distribution of customer documentation to fulfil the contractual obligations to all customers.

Responsibilities of the IT Customer Service Co-ordinator include;

Provide a single point of contact for escalated incidents and problems for customers, internal staff and suppliers
Review and distribute monthly Service Management Reports for all Customers.
Provide a single point of contact for Customer queries/escalation by phone/email.
Maintain and enhance existing relationships between the company and its customers.
Assist in developing the customer satisfaction process to ensure that it is continuously measured, recorded and communicated.
Service Transition
Liaising with internal teams to ensure new Customer reporting requirements are understood during the service transition process
Continual Service Improvement.

The ideal IT Customer Service Team Coordinator will have the following skills/experience:

Ability to motivate and build strong relationships with colleagues to deliver professional, high quality services that gives consideration to the Customer experience throughout.
Familiarity with Service Delivery standards and frameworks (eg. ITIL)
Commercial experience working in a Customer Service focused environment.
Excellent telephone skills and able to demonstrate a confident and professional attitude when communicating with Customers and internal Managers.
Strong Customer focus – demonstrating a thorough understanding of the Customer needs and able to build effective relationships with customers at all levels.
Ability to create/review/amend Customer facing documents and deliver to meet contractual obligations.
Working knowledge of MS Office products (Word/Excel/PowerPoint/Outlook).

This role is based in Shrivenham, between Oxford and Swindon. It’s commutable from a range of locations including: Oxford, Newbury, Hungerford, Witney, Faringdon, Kingston Bagpuize, Bristol, Cirencester and many more. Candidates who are happy to relocate closer to the area are also encouraged to apply.

If you have the relevant skills and experience and are looking for a new challenge then please apply now for immediate consideration!

IT Customer Service Coordinator, Service Management, ITIL

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.




Contact:
Aaron Mcvay
Contact Email: Aaron@haybrook.co.uk
Tel:
01865 343 112

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Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! You can find the scheme terms and conditions here

Haybrook IT Resourcing is Oxford’s leading IT Recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position. 

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business. 

We value diversity and always appoint on merit.